Customer Service An Important Part Of Business - 1124 Words

1. Introduction Customer service has become an important part of business for a number of reasons. Nowadays, customers have numerous choice of selection where they will buy product/ service based on their needs; therefore customer service is importance to build up customers’ loyalty and their returns. It is difficult for any organisation survive without customer service as there are no one to create connection between organisations and customers, handle payments or answer questions from prospective customers. Social media customer service grows fasted and strongest in customer service department. The strategy is not only answer questions and complaining from customers by using social media network; such as Facebook, Tweeter, Youtube, Blog, but also to create a strong faster connection between organisation and customers. According to the recent Social Media Customer Service Report conducted by TNS, surveyed more than 1,000 UK consumers and found that 57% of consumers preferred to search online to solve their customer issues then using traditional ways to interact with customer service department such as calling or email. Some in respond to this social customer service trends, some companies quickly create their pages for social customer service on Facebook, Tweet as well as the resources to be quickly and efficiently respond to customers. Online fashion companies is a leader in provide online customer service; for example, ASOS, Zara, Boohoo, they provide their Facebook,Show MoreRelatedAbstract:. With The Development Of The Business, The Competitive1605 Words   |  7 Pagesthe development of the business, the competitive between the company is become more and more fierce. Customer relationship is one of the most important for every company. which company have a good relationship it will have advantage of the competitive. Customer relationship management system as a new technology was used in the company. this essay is talk about the different part and the function of t he customer relationship management system, introduce the product of customer relationship managementRead MoreA Marketing Strategy For A Brand1410 Words   |  6 Pagesanother. Although slogans and logos can be an important part of a business’s brand identity, a brand goes much deeper than just a picture or phrase. http://www.palgrave-journals.com/pb/journal/v9/n2/full/pb201311a.html According to Dawn Leijon, a marketing professor at Georgetown University and previous Kraft brand manager, â€Å"Branding isn’t about logos, slogans or advertising—those are just tools. Branding is about making people remember your organization, service or product and what’s unique about it.†Read MoreStage 3 Essay1309 Words   |  6 PagesHaircuts Areas for IT Concentration Stage 3 Andrew Vaughn University of Maryland University College â€Æ' PART 1 Introduction In last few stages of our analysis and an IT solution was proposed of having a customer scheduling software used to help manage UMUC Haircuts customer schedule. The software that was looked at was BOOKFRESH scheduling software. This software would allow customers to dictate Myra’s schedule for her and allow for easy review via a computer used at work, home, or even onRead MoreCustomer Service At An Affordable Price1598 Words   |  7 Pagestechnical support to local home computer users and small business users. The company will focus its marketing strategy on gaining new customers and providing a high level of specialized customer service to each in order to retain them. Initial marketing will be aggressive and exploit competitor’s weaknesses. Cost control will be important to keep expenses low and profits high. The company will offer affordable, on-site service to customers. THE BUSINESS Vision Statement A tomorrow where technology and peopleRead MoreStakeholders Of A Business Organization1120 Words   |  5 Pagesis anyone with an interest in a business. Stakeholders are individuals, groups or organizations that are affected by the activity of the business. Internal stakeholders are groups within a business or people who work directly within the business. External stakeholders are those individuals or groups outside a business. Internal Stakeholders: †¢ Owner- The owner is involved in everything to do with the business. Owners are interested in how much profit the business makes and normally sets several aimsRead MoreCustomer Service Essay examples1384 Words   |  6 PagesCompanies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you achieve customer satisfaction? It’s essential that companiesRead MoreManagement Of Quality Customer Service1391 Words   |  6 PagesManagement of Quality Customer Service In any business the customer is the most important component. The customer numbers and frequency determines the company s profit and loss. The number and frequencies of a customer are dependent on the quality of goods they get from your business while in the service industry, it is all about good customer service. Good management of customer service leads to customer loyalty. The management of good customer service involves the following; Making the qualityRead MoreImproving Customer Complaints, Feedback And Questions928 Words   |  4 Pagesstructure and procedure for solving customer complaints, feedback and questions. Structure is important because it generates more coherence and confidence within the department, which in turn will help result in better customer service. If your employees are fully aware of the procedure then they don’t need to worry about what to do next. Coherence is essential because today’s customers aren’t going to enjoy having to wait a reply. Many expect a customer service query to be resolved within 24 hoursRead MoreEssay about Customer Relationship Management687 Words   |  3 Pages As a Business Administration major I have learned there are several different components that make up a successful business, and it is important that everyone work together to achieve a common goal. The ultimate goal of most companies is to create a product or service that will gain a place in the market and stay there. Customer relationships are the most important factor for companies to consider when aiming toward success. What can companies do to improve customer relationships? ImprovingRead MoreCustomer Service1186 Words   |  5 Pagessome companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects future

Feminism and the Marxist Theory in the Hunger Games

Title Annually in the country once known as North America, the nation of Panem uses their dictatorship, they call the Capitol to rule over the twelve districts they have created. The Districts have all had major revolts, as a response to these rebellions the government of the Capitol has enacted a cruel intimidation tactic called The Hunger Games. It is a violent event televised nationally throughout all of the districts where a male and female from each district is picked as a Tribute. These Tributes must fight each other to the death and only one survivor will remain. The Hunger Games is the governments approach of displaying the amount of power they posses over the demoralized people of the twelve districts. The character of†¦show more content†¦This is a falsehood, not everyone can be rich, because as a capitalist regime that America runs under that there will be inequality this includes poverty. â€Å"A Capitalist society is divided into classes that are defined by the place each class occupies in relation to the production of goods for sale. Owners and investors possess accumulated wealth or capital that allows them to control the production of goods, while workers, because they have no accumulated wealth or capital, must give over their lives to labor in order to survive.† (Ryan 59) â€Å"Capitalism is defied by the investment of accumulated wealth in production that exploits workers, extracts value from their labor, and turns it into profit and more wealth for capitalist, causing societies to clash between those who own wealth and the means of manufacturing goods and those who own nothing but their labor power and must sacrifice their lives to the making of wealth for others in order to survive.† (Ryan 60-61) The Marxist Theory is the struggle between social classes within a society. Capitalism is the exploitation of the working class. The working class has many issues such as shortcomings on food, shelter, and clothing things that us as Americans would take for granite. Those who weren’t a part of the working class were divulged in the finer things that life had to offer, from elaborately colorful clothing to gourmet food. This movie is set in a social environment thatShow MoreRelatedThe Hunger Games By Suzanne Collins2436 Words   |  10 PagesThe Hunger Games is a science fiction and adventure film, based on the novel written by Suzanne Collins, which explores concepts of Marxism and numerous aspects of its principles through the dystopian world of Panem. The Hunger Games follows Marxist theories on bourgeoisie and proletariat class structure as well as capitalist production and the distribution of good. Thelma and Louise, a 1991 film directed by Ridley Scott, is often referre d to by critics as â€Å"the ultimate feminist film†. This filmRead MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 Pagesmacrostructural conditions shape migratory flows and shift destinations, see Moya, Cousins and Strangers, 80–88. 56. For critiques of national perspectives, see Hasia Diner, â€Å"History and the Study of Immigration: Narratives of the Particular,† in Migration Theory: Talking across Disciplines, ed. Caroline Brettell and James Hollifield (New York: Routledge, 2000), 27–42; Donna Gabaccia, â€Å"Is Everywhere Nowhere? Nomads, Nations, and the Immigrant Paradigm of United States History,† Journal of American History

Lifelong Learning Free Essays

Lifelong Learning Phetric H. Jones Grand Canyon University Educating the Exceptional Learner SPE 226 Star Smith March 10, 2013 There are many different procedures that students with disabilities must go through. Each procedure is a different step in making sure that these students have the necessary tools to promote lifelong learning. We will write a custom essay sample on Lifelong Learning or any similar topic only for you Order Now Early Intervention is a process used to service students who might be at risk of not reaching or maintaining at academic grade level. Students receive services that are designed for their special need. This program ensures that students are given an equal chance at receiving the best education that is right for them. One of the first steps that must be done is diagnosing what the developmental disability might be. A developmental disability means that a child is delayed in some area of development (Overview of Early, 2012). A developmental disability can occur in one of five areas, cognitive, physical, communication, social or emotional and adaptive. An example of developmental disability could be a language delay. This would mean that the child has problems processing information. This process could be either receptive or excessive. Another disability would be autism. A student that has autism has problems with communication or socialization. Some of these disabilities are diagnosed early in life from birth to age 2, while others are not noticed or diagnosed until they reach school during the ages of 3 to 5. Once the developmental disability is diagnosed then the next step can begin. Early intervention is a system of services that helps babies and toddlers with developmental delays or disabilities (Overview of Early, 2012). Once a child enters schools they are set up on an Individualized Education Plan. However before a student can be set up on an IEP, it must be determined if they qualify for special education services or not. If it is determined that the student is eligible for services then the team of professionals including the general education teacher and special educator teachers get together to devise an educational plan that will best help the student. An IEP or Individualized Education Plan is a set of written plans developed by the special education team with input from the parent and specifies the student’s academic goals and the methods used to reach this goal (Individualized Education Plan, 2013). Things that might be included in an IEP could be that a student be given frequent breaks, extra time or information could be read to them. An IEP also identify things such as transitional arrangement as well as provide a focus for student’s learning and specific timeframes (Individualized Education Plan, 2013). Each student is different therefore making each IEP different as well. Just like with any other assessment, there are many strengths and weaknesses to assessments and interventions used in special education. Some of the assessments that are used in special education are screening test, adaptive behavior scales, individual academic achievement test, curriculum based test, test given at the end of a chapter and even standardized test. Some of these assessments use different data sources. These sources can be from observations, reports from parents or students, progress monitoring or response-to-intervention (RTI). One of the main strengths is that with these assessments the teacher can create lessons that are tailored to the needs of the student. Also, assessments helps to give them an early initiative into academic success. The weakness is that these assessments cannot pinpoint very specific curriculum needs (Mooney, 2013). The assessments are too broad they just provide an overview. Also, they can restrict opportunities for these students by denying them access to private or charter school and even certain enrichment programs. There are many transitional programs for students with special needs. These services are used to prepare children as they enter into the world of adulthood. One program that is available in Fayette County is Bridging the Gap to Success. This program provides schools the necessary infrastructure needed to provide transitional services to students with intense training and transition. Youthood. org is an online program that helps students decide what they want to do when they get older. Also, Start Early focuses on preparing and elementary and middle students for their transition to post-school activities (Dragoo, 2013). The National Dissemination Center for Children with Disabilities formerly known as National Information Center for Handicapped Children and Youth (NICHCY) is a national information resource center that will provide information on different transitional programs. Families and older students can always check with their state’s transition coordinator to see what other programs are available. People expect for these programs to help, guide and assist them into the next area of their life. That step can be to the next grade level or into the world of adulthood. The key is for each process to be as simple and easy as possible. Each student should be able to transition from one process to another with no problem. This helps people to adjust in a timely manner. No matter what type of special need a student has, there are always programs and services available to assist with learning. Teachers must work together to provide meaningful information that will help these students overcome whatever disability they might have. By diagnosing the disability and creating a plan, students with disabilities will received the services needed reach the next level in life. We want to make sure that these students maintain and reach academic success. The ultimate goal is to provide these students with a meaningful and productive education that they will be able to use throughout life. References Dragoo, K. 2013) Transition Services for Children with Disabilities Retrieved March 12, 2013 from http://www. education. com/reference/article/Ref_Transition_101/ Individualized Education Plan (n. d. ) Retrieved March 8, 2013 from http://specialed. about. com/od/specialedacronyms/g/iep. htm Mooney, L. (2013) The Strengths and Weaknesses of Assessments for Early Special Education Retrieved March 11, 2012 from http://www. ehow. com/info_12158052_strengths-weaknesses-assessments-early-specia l-education. html What is a Developmental Delay (2012) Overview of Early How to cite Lifelong Learning, Papers

Oil and Gas ManagementBusiness Economics

Question: How oil prices affect the AD or AS of an economy? Answer: Introduction: The oil industry had always been a subject of booms and busts but recently it has witnessed a new downturn. There are several companies that had previously earned record profits but they are eventually forced to decommission rigs and sharply decrease their investment in the exploration and production. In this regard, there was a loss of jobs by more than 100,000 of the oil workers and there was a reduction in the manufactures of drilling and production equipment. The international benchmark for the Brent crude was around $55 per barrel and that of the American benchmark is at $49 per barrel. Since 2010, the Brent crude price was as high as $155 per barrel and it remained high till the mid June 2014, thereafter there was a sharp decline in the oil price which was more than half of the previous oil price of about $49 per barrel. The drivers of oil price increase include the oversupply of oil by the US and strong US dollar (BBC News, 2015). There was significant impact by the US negotia tion for the possible nuclear deal with Tehran which would again increase the oil exports by the Iran into the global oil market. This caused oversupply of oil in the market and lowered the oil price. This paper helps to understand the causes and impact of the sharp decline in the global oil price. In this context, the impact of oil price drop on the Chinese economy is also evaluated with the help of the Aggregate Demand and Aggregate Supply curve (The Economist, 2015). Drivers of sharp decline in Global Oil Price: The reasons for the sharp fall in the oil price are primarily two fold. To understand the economics of the oil market, it is important on to derive the demand and supply and the market structure of the global oil industry. Initially, the global oil market depicted and followed the characteristics of oligopoly but with the increase in the oil producing countries the competition increased and the oil market started depicting the characteristics of the competitive market. Some of the features include that there are many number of buyers and sellers of oil, the sellers of the oil market are price takers, there is complete freedom of entry and exit in and out of the market and the sellers maximizing their profit. The demand and the supply curves of the oil are inelastic in nature (Hartley, 2015). This is because large changes in the price of oil will have little impact on the quantity of oil demanded and quantity of oil supplied. The diagram is attached in appendix 1 (Smith, Round and Per loff, 2014). The two primary reasons behind the oil price fall is the weak demand by the emerging markets like China which lowered the demand for oil and automatically driving the situation to excess supply of oil and this caused the sharp fall in the price of oil. This phenomenon is explained with the help of diagram attached in the appendix 2. The next reason behind the fall in the global oil price is the OPECs refusal to decrease the oil production. OPEC contributes around 60% of the worlds total supply of oil which means that OPEC has substantial power to fluctuate the price of oil by increasing and decreasing the oil supply (Imf.org, 2015). OPEC is the oil cartel consisting of 12 oil producing countries which held a meeting where countries like Venezuela and Iran proposed on lowering the oil production so that the oil price remains stable in the global market but Saudi Arabia which is the second largest oil producer refused to cut down the production so that the price of oil is lowered. This is shown by the diagram which is attached in the appendix 3. The sharp decline in the global oil piece has significant impact on the oil exporters and oil importers which means that there are winners and losers in this circumstance (Liu et al., 2014). The fall in the oil price positively impacted the oil importers as they have to pay less for the same amount of oil purchase and thus, their disposable income has increased. They can now purchase more of other goods and increase their consumption. In this case, India had been implementing disinflationary pressure and derived positive effects from the oil price fall. It is evident from the survey by IMF that if there is 30% fall in the oil price then there is 0.8% hike in the economic growth in these countries (Forbes, 2015). Thus, it can be said that the oil importing countries are winners (Salisu, 2014). In the case of the oil exporting countries, the low oil price implies that there is a reduction in their oil revenue which will pose as a constraint in the economic growth and development of the se countries. For example, Venezuela had to decrease 20% of its government expenditure to combat the budget deficit which can be attributed to the fall in the oil price. Thus, the oil exporting counties are losers in such circumstances. Impact of fall in global oil price on the oil importers: The fall in the global oil price will positively impact the oil importing counties as they can now have to pay less for the same level of purchase of oil. This enables the consumers of the oil importing countries to increase their personal disposable income. This helps the consumers to demand and consume more commodities than before. This will increase the aggregate demand of the importing countries. The second impact that affects the oil importing countries is the decrease in the cost of production of the final goods which will increase the profit and thereby the investment (Silverstein, 2015). The third significant impact is on the inflation rate. The price of oil has the ability to affect the price of other commodities and thus, create a situation of low inflation which lowers the real interest rate. The oil importing countries have the ability to reduce the energy subsidies with the advent of low oil prices. Since the oil importing countries increases the consumption within the e conomy, this will increase the aggregate demand of the countries and shift the curve to the right. This is shown by the diagram attached in the appendix 4. Impact of global oil price on China and the aggregate demand: The dramatic changes in the global oil market had impacted the Chinese Economy substantially. The low oil price has positive impacted the Chinese economy which can be explained by the decrease in the imports of the oil in dollar amounts have increase the current account surpluses. In 2014 China had imported 6.2 million barrels per day whereas in 2015 China imported 6.5 million barrels per day of crude oil (Fang and You, 2014). The next impact is on the economic growth of China. The low oil prices have the potentiality to augment economic growth in the economy by increasing the GDP of the country which is shown by the chart attached in the appendix 5. The oil price decline will support the government of China to reform the tax and fiscal systems of China (Financial Times, 2015). There is also a significant negative impact which is the continued trend of falling price of oil will influence the price of other commodities and can cause deflation whereas there will be significant negative impact on the investment in domestic energy and oil and gas production which will lower the contribution of these sectors to the GDP of the country (Basnet, Vatsa and Sharma, 2014). The concept that the low oil price will increase the real income of the consumers of China is directed towards the aggregate demand. As the real income of the consumers has increased, it implies that the consumers can purchase more of other goods and increase the consumption expenditure of the economy. Since the aggregate demand consists of consumption expenditure which when increased will increase the aggregate demand and shift the curve to the right which will increase the real GDP of the Chinese economy (Wang and Zhang, 2014). This phenomenon is shown by the diagram attached in the appendix 6. Conclusion: The global oil price is always experiencing booms and busts in the past and recently there was a sharp decline in the global oil price which impacted both the oil importers and exporters. There are mainly two reasons behind the fall in oil supply which are the weak demand for oil from the emerging economies like India and China and the next is the refusal of OPEC to reduce the oil production. Both the situation caused an excess supply within the oil market which lowered the oil price to equilibrate the market. In this paper, the focus is on the oil importing countries and the evaluation of the impact of the fall in the global oil price. In this context the third largest importer of Oil which is China is considered (Zhang and Chen, 2014). There was significant positive impact of the fall in the global oil price on Chinese economy like economic growth, inflation rate and the reform in the tax and the fiscal structure but there is also a significant negative impact on the economy throug h the threat of deflation (Zhao et al., 2014). References Basnet, H., Vatsa, P. and Sharma, S. (2014). Common Trends and Common Cycles in Oil Price and Real Exchange Rate.Global Economy Journal, 14(2). BBC News, (2015).Falling oil prices: Who are the winners and losers? - BBC News. [online] Available at: https://www.bbc.com/news/business-29643612 [Accessed 24 Jul. 2015]. Fang, C. and You, S. (2014). The impact of oil price shocks on the large emerging countries' stock prices: Evidence from China, India and Russia.International Review of Economics Finance, 29, pp.330-338. Financial Times, (2015).China price controls blunt impact of rising dollar and falling oil - FT.com. [online] Available at: https://www.ft.com/intl/cms/s/9efc5b66-9711-11e4-845a-00144feabdc0,Authorised=false.html?_i_location=http%3A%2F%2Fwww.ft.com%2Fcms%2Fs%2F0%2F9efc5b66-9711-11e4-845a-00144feabdc0.html%3Fsiteedition%3Dintlsiteedition=intl_i_referer=https%3A%2F%2Fwww.google.co.in%2F#axzz3ghphkZNW [Accessed 24 Jul. 2015]. Forbes, (2015).How Will The 2014 Drop In Oil Prices Affect The World Economy And Geopolitics?. [online] Available at: https://www.forbes.com/sites/quora/2015/01/06/how-will-the-2014-drop-in-oil-prices-affect-the-world-economy-and-geopolitics/ [Accessed 24 Jul. 2015]. Hartley, J. (2015).The Economic Impact Of Falling Oil Prices: 'Expansionary Disinflation'. [online] Forbes. Available at: https://www.forbes.com/sites/jonhartley/2015/01/12/the-economic-impact-of-declining-oil-prices-expansionary-disinflation/ [Accessed 24 Jul. 2015]. Imf.org, (2015).IMF Survey : Global Implications of Lower Oil Prices. [online] Available at: https://www.imf.org/external/pubs/ft/survey/so/2015/int071415a.htm [Accessed 24 Jul. 2015]. Liu, Q., Shi, K., Wu, Z. and Xu, J. (2014). Oil price stabilization and global welfare.Journal of Development Economics, 111, pp.246-260. Salisu, A. (2014). Modelling oil price volatility before, during and after the global financial crisis.OPEC Energy Review, 38(4), pp.469-495. Silverstein, K. (2015).How Falling Oil Prices Will Impact Economy--And The Keystone Pipeline Debate. [online] Forbes. Available at: https://www.forbes.com/sites/kensilverstein/2015/01/09/falling-oil-prices-impact-economy-and-the-keystone-pipeline/ [Accessed 24 Jul. 2015]. Smith, R., Round, D. and Perloff, J. (2014).Microeconomics. Frenchs Forest, N.S.W.: Pearson Australia. The Economist, (2015).Everything you want to know about falling oil prices. [online] Available at: https://www.economist.com/blogs/economist-explains/2015/03/economist-explains-14 [Accessed 24 Jul. 2015]. Wang, X. and Zhang, C. (2014). The impacts of global oil price shocks on ChinaÃâ€" ³s fundamental industries.Energy Policy, 68, pp.394-402. Zhang, C. and Chen, X. (2014). The impact of global oil price shocks on Chinas bulk commodity markets and fundamental industries.Energy Policy, 66, pp.32-41. Zhao, L., Zhang, X., Wang, S. and Xu, S. (2014). The effects of oil price shocks on output and inflation in China.Energy Economics.